Emergency Dispatch & Alarm Support Specialist

Johnson Controls, Inc.; Kansas City (MO); On-site; USD 19,000 - 22,000; Full time

Job summary

Johnson Controls is hiring an Emergency Dispatch Operator (EDO) in Kansas City, MO. The role focuses on monitoring alarms, verifying signals and dispatching authorities while providing top-tier customer service.

The position includes a comprehensive five-week training program and a target hourly wage of $14–$16, with bilingual Spanish/English candidates eligible for additional compensation.

Qualifications

• Background in customer service or call-center environments.
• Clear communication, active listening and professional demeanor.
• Proficient typing speed (20–25 wpm) and basic computer skills.
• High school diploma or GED required; further training provided.

Responsibilities

• Monitor and respond to alarms and signals while delivering exceptional service.
• Make outgoing calls to verify alarms, dispatch authorities and notify parties.
• Document procedures and ensure alarm handling follows SOPs.

Skills

Customer service experience

Excellent communication skills

Typing 20-25 wpm

Basic computer applications

Education

High School Diploma or GED

Job description

Johnson Controls is hiring an Emergency Dispatch Operator (EDO) in Kansas City, MO. The role focuses on monitoring alarms, verifying signals and dispatching authorities while providing top-tier customer service.

The position includes a comprehensive five-week training program and a target hourly wage of $14–$16, with bilingual Spanish/English candidates eligible for additional compensation.