Bilingual Admin Assistant II – UI Center, San Antonio

Texas Workforce Commission; San Antonio (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Defined Retirement Benefit Plan

Paid time off

Optional 401(k) and 457 accounts

Job summary

Texas Workforce Commission in San Antonio is seeking an Administrative Assistant II to support the Central Texas UI Tele-Center, performing routine administrative tasks in a fast-paced environment. The role requires strong communication, bilingual English/Spanish abilities, and proficiency with Microsoft Office; prior experience in office administration is preferred.

You will handle document processing, data entry, mail and fax duties, and care for deadlines while providing courteous service to

Qualifications

• One year of full-time experience that provided knowledge of administrative support functions and office practices and procedures.
• Relevant academic credits may be applied toward experience qualifications for this position.

Responsibilities

• Communicate with individuals by phone to retrieve information and may enter basic data into the system.
• Receive and sort faxes and incoming/returned mail.
• Record, screen and process Employer Responses and create cases as needed.
• Review, process, and route UI documents to appropriate parties.
• Create claims for basic separation issues and non-monetary issues when necessary.
• Use scanner and process all appeal documentation daily.
• Answer the door intercom and provide visitors with general information.
• Assist in dissemination of basic UI filing information and eligibility requirements.
• Record claimant contacts on system and monitor lists to ensure required contacts are completed.
• May research information to solve customer service problems.
• Adhere to strict deadlines.

Skills

Bilingual English/Spanish

Word processing

Data entry

Verbal & written communication

Tools

Microsoft Office Suite

FileNet

Fax machines

Job description

Texas Workforce Commission in San Antonio is seeking an Administrative Assistant II to support the Central Texas UI Tele-Center, performing routine administrative tasks in a fast-paced environment. The role requires strong communication, bilingual English/Spanish abilities, and proficiency with Microsoft Office; prior experience in office administration is preferred.

You will handle document processing, data entry, mail and fax duties, and care for deadlines while providing courteous service to