Bilingual Customer Service Agent

Altis Technology; United States; Remote; USD 21,000 - 27,000; Full time

Job summary

Altis Technology is seeking a personable, bilingual Customer Accounts Agent to contact customers with accounts under 30 days past due. You will negotiate payment arrangements, document interactions, and ensure timely follow-up while delivering empathetic service.

The role emphasizes strong communication in English and French, experience in customer service, and the ability to manage multiple follow-ups in a remote Canadian setting.

Qualifications

• 1+ year of customer service experience
• Fully bilingual in English and French with excellent written and spoken communication
• Completed post-secondary education such as a college diploma
• Strong negotiation, active listening, and problem solving skills in financial conversations

Responsibilities

• Make outbound calls and respond to inbound inquiries from customers with accounts less than 30 days past due
• Engage customers in professional, empathetic conversations to understand payment challenges and identify solutions
• Negotiate payment arrangements and follow up to bring accounts up to date
• Maintain accurate records of customer interactions, payment commitments, and account updates
• Complete administrative tasks and email follow-ups associated with customer accounts
• Provide a positive customer experience while balancing resolution objectives with a supportive approach

Skills

Customer service

Telephone-based communication

Bilingual English/French

Education

College diploma or equivalent

Job description

Language: Fully bilingual in English and French, with excellent written and verbal communication skills.

Pay Rate: $23.69/hour.

Schedule: Monday to Friday, rotating shifts between 8:00 a.m. and 4:30 p.m. and 9:30 a.m. and 6:00 p.m., with availability required for at least two later shifts per week (EST hours).

Background Check Requirement: Criminal background check, credit check, and education verification required.

Contract: ASAP until June 2027 with potential for extension.

Work model: Fully remote anywhere in Canada.

About the Opportunity

We are seeking a personable and customer-focused Bilingual Customer Accounts Agent to join an established organization within the automotive financial services sector. In this role, you'll connect with customers whose accounts are less than 30 days past due, helping them navigate payment challenges and find practical solutions to bring their accounts up to date.

This is an excellent opportunity for someone who enjoys speaking with customers, building rapport, and having solutions-focused conversations. You'll work in a collaborative environment where empathy, professionalism, and strong communication skills are essential to creating positive customer experiences.

What's In It for You

Join a supportive team where you'll gain valuable experience in financial services, account management, and customer communication. You'll have the opportunity to strengthen your negotiation and problem-solving skills while working in an environment that values teamwork, accountability, and a customer-first approach.

Your Responsibilities

• You'll make outbound calls and respond to inbound inquiries from customers with accounts less than 30 days past due.
• You'll engage customers in professional, empathetic conversations to understand payment challenges and identify appropriate solutions.
• You'll negotiate payment arrangements and follow up with customers to help bring accounts up to date.
• You'll maintain accurate records of customer interactions, payment commitments, and account updates.
• You'll complete administrative tasks and email follow-ups associated with customer accounts.
• You'll provide a positive customer experience while balancing account resolution objectives with a supportive approach.

Skills and Qualifications

• 1+ year of customer service experience, ideally including telephone-based customer interactions.
• 23 years of experience in a role involving customer communication, negotiation, or account resolution over the phone is preferred.
• Completed post-secondary education, such as a college diploma or equivalent qualification, is required.
• Fully bilingual in English and French, with excellent written and spoken communication skills in both languages.
• Strong negotiation, active listening, and problem-solving skills with the ability to approach sensitive financial conversations professionally.
• Previous collections, outbound calling, or automotive financial services experience is considered an asset.
• Strong organizational skills, attention to detail, and ability to manage customer follow-ups and administrative tasks efficiently.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.