Bilingual Caseworker (Fully Remote)

Confidential; United States; A distancia; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid parental leave

Caregiver leave

Professional development opportunities

Descripción de la vacante

Confidential is seeking a remote-friendly professional to coordinate reimbursement processes and patient support across Canada. You will ensure coverage requests are handled on time, maintain accurate case files, and collaborate with stakeholders to resolve issues efficiently.

The role combines healthcare, pharmaceutical services, and customer support, requiring bilingual English/French communication and strong Microsoft Office proficiency.

Formación

• Diploma or degree in business administration, accounting, computer science, or a related field, or equivalent experience.
• At least one year of experience in customer service, case management, or administrative support.
• Professional proficiency in Canadian French and English, plus Microsoft Office skills.
• Remote work from eligible locations in Quebec, BC, Alberta, or Manitoba.
• Paid parental leave, caregiver leave, and professional development opportunities.

Responsabilidades

• Help streamline reimbursement processes and support access to essential healthcare treatments across Canada.
• Coordinate patient support documentation and manage case updates for timely resolution.
• Work at the intersection of healthcare, pharmaceutical services, and customer support.

Conocimientos

Customer service

Case management

Microsoft Office

Educación

Diploma or degree in business administration, accounting, computer science, or related field

Herramientas

Microsoft Office

Descripción del empleo

• Help streamline reimbursement processes and support access to essential healthcare treatments across Canada.
• Coordinate patient support documentation and manage case updates for timely resolution.
• Work at the intersection of healthcare, pharmaceutical services, and customer support.

Key Responsibilities:

• Support reimbursement processes by ensuring coverage-related requests are handled accurately and within timelines.
• Maintain accurate case files, reimbursement records, and system updates for reporting and compliance.
• Collaborate with stakeholders to clarify requirements and facilitate case resolution.

Requirements:

• Diploma or degree in business administration, accounting, computer science, or a related field, or equivalent experience.
• At least one year of experience in customer service, case management, or administrative support.
• Professional proficiency in Canadian French and English, plus Microsoft Office skills.
• Comprehensive healthcare coverage including medical, dental, and vision.
• Remote work from eligible locations in Quebec, BC, Alberta, or Manitoba.
• Paid parental leave, caregiver leave, and professional development opportunities.

Confidential

This company provides patient support services, coordinating reimbursement processes and access to healthcare treatments across Canada. The organization fosters a collaborative, purpose-driven environment focused on operational efficiency and employee well-being.