Bilingual Account Manager — Flexible Schedule & Benefits

Yourrnr; Midland (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Two Medical Plan Options

Health Savings Account

Dental & Vision

Employer Paid Life

401(k) with Company Match

Paid Vacation

Employee Assistance Program

And More

Job summary

RNR Tire Express in Midland, TX is seeking an Account Manager to contact customers whose rental agreements have expired and work to re-sell the rental, educate customers, and maintain accounts.

You will handle payments, pursue past-due accounts with a friendly, professional demeanor, utilize the POS system, and collaborate with teams to ensure accurate billing and customer satisfaction. A high school diploma is required and prior collections or account management experience is preferred.

Qualifications

• Previous experience with customer service, account management, and collections.
• Excellent communication skills – listening, understanding, and responding.
• Detail oriented.

Responsibilities

• Oversees verification process for all new potential customers.
• Presents rental agreement to customers, ensuring they are aware of agreement details.
• Handling payments via cash, credit/debit card, money order, etc.
• Continually answering and making outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor.
• Navigating customer references to find a means of re-establishing communication with customers.
• Occasionally handle field collections and de-installations.
• Identifies opportunities to recapture past due business on customers returning merchandise.
• Maintains working knowledge of company POS system and how customer histories are tracked.
• Maintains clean and stocked work‑area.
• Other duties as assigned.

Skills

Customer service

Account management

Collections

Excellent communication

Detail oriented

Education

High school diploma or equivalent

Tools

POS system

Industry standard software

Job description

RNR Tire Express in Midland, TX is seeking an Account Manager to contact customers whose rental agreements have expired and work to re-sell the rental, educate customers, and maintain accounts.

You will handle payments, pursue past-due accounts with a friendly, professional demeanor, utilize the POS system, and collaborate with teams to ensure accurate billing and customer satisfaction. A high school diploma is required and prior collections or account management experience is preferred.