Account Manager - Customer Success & Collections

Yourrnr; Abilene (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Two Medical Plan Options

Health Savings Account

Dental & Vision

Employer Paid Life

401(k) with Company Match

Paid Vacation

Employee Assistance Program

And More

Job summary

RNR Tire Express in Abilene, TX is seeking an Account Manager to work with customers whose Rental Agreements have expired, aiming to re-sell and educate to keep accounts current. This role focuses on recovering past due balances while maintaining excellent customer relations.

You'll be responsible for verification of new customers, presenting agreements, processing payments, and pursuing past due accounts with a friendly professional demeanor.

Qualifications

• Experience in customer service, account management, and collections.
• Excellent communication, listening, and response skills.
• Detail oriented and proactive in managing accounts.

Responsibilities

• Oversees verification process for all new potential customers.
• Presents rental agreements and ensures customers understand terms.
• Handles payments via cash, card, or money orders and other methods.
• Pursues delinquent accounts with a friendly and professional demeanor.
• Identifies opportunities to recapture past due business and maintains customer history.

Skills

Customer service

Account management

Collections

Communication skills

Education

High school diploma or equivalent

Tools

POS system

Job description

RNR Tire Express in Abilene, TX is seeking an Account Manager to work with customers whose Rental Agreements have expired, aiming to re-sell and educate to keep accounts current. This role focuses on recovering past due balances while maintaining excellent customer relations.

You'll be responsible for verification of new customers, presenting agreements, processing payments, and pursuing past due accounts with a friendly professional demeanor.