Account Manager - Customer Retention & Collections

Yourrnr; Van Buren (AR); Vor Ort; USD 22.000 - 36.000; Vollzeit

Benefits dieser Stelle

Two Medical Plan Options

Health Savings Account

Dental & Vision

Employer Paid Life

401(k) with Company Match

Paid Vacation

Employee Assistance Program

And More

Zusammenfassung

RNR Tire Express is looking for an Account Manager who will contact customers with expired Rental Agreements and work to re-sell the rental while educating customers, not merely collecting money.

This role emphasizes proactive account management, strong communication, and customer service skills in a fast-paced, office setting; a high school diploma is required.

We offer multiple medical plans, a 401(k) with company match, paid vacation, and a supportive culture that prioritizes work-life balance.

Qualifikationen

• Experience in customer service, account management, and collections.
• Excellent communication skills – listening, understanding, and responding.
• Detail oriented and organized.

Aufgaben

• Oversees verification process for all new potential customers.
• Presents rental agreements to customers, ensuring they are aware of agreement details.
• Handling payments via cash, credit/debit card, money order, etc.
• Continually answering and making outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor.
• Navigating customer references to find a means of re-establishing communication with customers.
• Occasionally handle field collections and de-installations.
• Identifies opportunities to recapture past due business on customers returning merchandise.
• Maintains working knowledge of company POS system and how customer histories are tracked.
• Maintains clean and stocked work‑area.
• Other duties as assigned.

Kenntnisse

Customer service

Account management

Collections

Communication skills

Detail oriented

Ausbildung

High school diploma or equivalent

Tools

POS system

Jobbeschreibung

RNR Tire Express is looking for an Account Manager who will contact customers with expired Rental Agreements and work to re-sell the rental while educating customers, not merely collecting money.

This role emphasizes proactive account management, strong communication, and customer service skills in a fast-paced, office setting; a high school diploma is required.

We offer multiple medical plans, a 401(k) with company match, paid vacation, and a supportive culture that prioritizes work-life balance.