Account Manager - Customer Retention & Revenue Growth

Yourrnr; Beaumont (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account

Dental & Vision

Life Insurance

401(k) match

Paid Vacation

Employee assistance

Job summary

RNR Tire Express in Beaumont, TX seeks an Account Manager to contact customers with expired rental agreements and work to re-sell the agreement while educating the customer. The role emphasizes customer service and collections, not just collecting money.

You will handle verification, present terms, process payments, and pursue past-due accounts with a friendly, professional approach. A high school diploma is required.

Qualifications

• Previous experience with customer service, account management, and collections.
• Excellent communication skills – listening, understanding, and responding.
• Detail oriented.

Responsibilities

• Oversees verification process for all new potential customers.
• Presents rental agreement to customers, ensuring they are aware of agreement details.
• Handling payments via cash, credit/debit card, money order, etc.
• Continually answering and making outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor.
• Navigating customer references to find a means of re-establishing communication with customers.
• Occasionally handle field collections and de-installations.
• Identifies opportunities to recapture past due business on customers returning merchandise.
• Maintains working knowledge of company POS system and how customer histories are tracked.
• Maintains clean and stocked work-area.
• Other duties as assigned.

Skills

Customer service

Account management

Collections

Communication

Detail oriented

Education

High school diploma or equivalent

Job description

RNR Tire Express in Beaumont, TX seeks an Account Manager to contact customers with expired rental agreements and work to re-sell the agreement while educating the customer. The role emphasizes customer service and collections, not just collecting money.

You will handle verification, present terms, process payments, and pursue past-due accounts with a friendly, professional approach. A high school diploma is required.