Account Manager: Customer Retention & Payments

Yourrnr; Wichita Falls (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

RNR Tire Express in Wichita Falls, TX is seeking an Account Manager to contact customers whose Rental Agreements have expired and work to re-sell and educate them, not just collect payments.

The role requires strong communication, prior experience in customer service and collections, and the ability to manage delinquent accounts professionally. A high school diploma is required; benefits and flexible schedules are offered.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, account management and collections preferred.
• Strong communication, attention to detail, and reliability.

Responsibilities

• Oversees verification process for all new potential customers.
• Presents rental agreement to customers, ensuring they are aware of agreement details.
• Handling payments via cash, credit/debit card, money order, etc.
• Pursues past due accounts with a friendly and professional demeanor.
• Maintains knowledge of customer histories in the POS system.
• Maintains clean and stocked work-area.
• Other duties as assigned.

Skills

Customer service

Account management

Collections

Communication skills

Detail oriented

Education

High school diploma or equivalent

Tools

POS system

Job description

RNR Tire Express in Wichita Falls, TX is seeking an Account Manager to contact customers whose Rental Agreements have expired and work to re-sell and educate them, not just collect payments.

The role requires strong communication, prior experience in customer service and collections, and the ability to manage delinquent accounts professionally. A high school diploma is required; benefits and flexible schedules are offered.