Account Manager - Customer Success & Collections

Yourrnr; Lafayette (LA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Two Medical Plan Options

Health Savings Account

Dental & Vision

Employer Paid Life

401(k) with Company Match

Paid Vacation

Employee Assistance Program

And More

Job summary

RNR Tire Express seeks an Account Manager to contact customers with expired Rental Agreements and to re-sell the agreement, prioritizing education over collections. The role emphasizes proactive account management, ensuring customers understand terms and keeping accounts current.

You will work with the company POS system to review histories, assess delinquent pay schedules, and maintain an organized, professional office environment.

Qualifications

• Previous experience with customer service, account management, and collections.

Responsibilities

• Oversees verification process for all new potential customers.
• Presents rental agreement to customers, ensuring they are aware of agreement details.
• Handling payments via cash, credit/debit card, money order, etc.
• Continually answering and making outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor.
• Navigating customer references to find a means of re-establishing communication with customers.
• Occasionally handle field collections and de-installations.
• Identifies opportunities to recapture past due business on customers returning merchandise.
• Maintains working knowledge of company POS system and how customer histories are tracked.
• Maintains clean and stocked work‑area.
• Other duties as assigned.

Skills

Customer service

Account management

Collections

Excellent communication

Detail oriented

Education

High school diploma or equivalent

Tools

POS system

Job description

RNR Tire Express seeks an Account Manager to contact customers with expired Rental Agreements and to re-sell the agreement, prioritizing education over collections. The role emphasizes proactive account management, ensuring customers understand terms and keeping accounts current.

You will work with the company POS system to review histories, assess delinquent pay schedules, and maintain an organized, professional office environment.