Bike Service Technician & Customer Advocate

Trek Retail Corporation; Fort Worth (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible and fun culture

Competitive health care

401(k) with match and ESOP

Tuition Reimbursement up to $15,000

Employee discounts on all products

Job summary

Trek Retail Corporation in Fort Worth stores is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on the spot. You’ll be the face of the service department when the manager isn’t available and help customers with repair options.

Ideal candidates bring strong hospitality, communication skills, and a willingness to learn. This role emphasizes customer service and problem solving in a fast-paced shop environment.

Qualifications

• Excellent communication and hospitality for customer interactions.
• Willingness to learn and adapt in a bike shop environment.
• Strong problem solving and attention to detail.

Responsibilities

• Troubleshoot repairs and service bikes on site.
• Install accessories chosen by customers on new bikes.
• Build relationships with customers and support the Service Manager.

Skills

Communication

Hospitality

Customer service

Problem solving

Job description

Trek Retail Corporation in Fort Worth stores is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on the spot. You’ll be the face of the service department when the manager isn’t available and help customers with repair options.

Ideal candidates bring strong hospitality, communication skills, and a willingness to learn. This role emphasizes customer service and problem solving in a fast-paced shop environment.