Bike Service Tech & Customer Advisor

Trek Bicycle; Pittsburgh (Allegheny County); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Flexible culture

Health care options

Flexible Spending Accounts (FSA)

401(k) with match/ESOP

Tuition reimbursement

Employee discounts

Partner retail discounts

Job summary

Trek Bicycle at Trek Store Robinson is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories. You will interact with customers, build relationships, and handle brand-new models before they hit the sales floor.

The role emphasizes hospitality, strong communication, and a willingness to learn in a dynamic shop environment. Join a team that values customer service, learning, and teamwork, with opportunities to grow as you support the Service Manager

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and problem-solving ability.
• Willingness to learn servicing methods and bicycle technologies.

Responsibilities

• Troubleshoot repairs and service all kinds of bikes on the spot.
• Install accessories customers select for their new bike.
• Be the face of the department when the Service Manager is unavailable.
• Build relationships with customers who trust you to keep their gear running.

Skills

Self-motivation

Hospitality

Communication

Attention to detail

Curiosity to learn bike servicing

Team collaboration

Job description

Trek Bicycle at Trek Store Robinson is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories. You will interact with customers, build relationships, and handle brand-new models before they hit the sales floor.

The role emphasizes hospitality, strong communication, and a willingness to learn in a dynamic shop environment. Join a team that values customer service, learning, and teamwork, with opportunities to grow as you support the Service Manager