Bike Service Technician & Customer Advocate

Trek Bicycle Corporation; Easton (Northampton County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible and fun company culture

PPO & HDHP medical plan options

Flexible Spending Accounts (FSA)

401(k) with match and ESOP

Tuition Reimbursement up to $15,000! (

Employee discounts on all product

Deep partner retail discount

Job summary

Trek Bicycle Corporation is hiring a Service Technician/Advisor at Trek Store Easton. You’ll care for bikes, troubleshoot repairs, and install accessories, while building strong customer relationships and representing the service team.

You’ll also get early hands-on with new Trek models and support the Service Manager as needed. We value hospitality, clear communication, and a proactive attitude; previous shop experience is not strictly required, as we teach proper service methods and new

Qualifications

• Excellent hospitality and customer service abilities.
• Clear communication with customers and team.
• Willingness to learn bike servicing methods and new technologies.

Responsibilities

• Care for bikes and perform repairs on the spot.
• Install accessories customers choose for their new bike.
• Build relationships with customers who trust you.
• Be the face of the department when Service Manager is unavailable.
• Learn brand new Trek models before they hit the floor.

Skills

Hospitality

Communication

Customer service

Problem solving

Attention to detail

Job description

Trek Bicycle Corporation is hiring a Service Technician/Advisor at Trek Store Easton. You’ll care for bikes, troubleshoot repairs, and install accessories, while building strong customer relationships and representing the service team.

You’ll also get early hands-on with new Trek models and support the Service Manager as needed. We value hospitality, clear communication, and a proactive attitude; previous shop experience is not strictly required, as we teach proper service methods and new