Bike Service Technician & Customer Care Pro

Trek Bicycle; Williamsburg (VA); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Flexible culture

Health insurance

Employee discounts

Education reimbursement

Paid holidays

401(k) matching

Job summary

Trek Store Williamsburg is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on site. You will interact with customers, explaining repairs and keeping gear running smoothly. You’ll also preview brand-new models before they reach the sales floor and support the Service Manager when needed.

This role emphasizes hospitality, communication, and problem solving. Prior shop experience is not required; willingness to learn is valued above all.

Qualifications

• Customer-service oriented with hospitality focus.
• Ability to learn servicing methods and new bike technology.
• Clear communication and problem-solving skills.

Responsibilities

• Care for bikes, troubleshoot repairs and service on site.
• Install accessories and work with customers to select options.
• Be the face of the department when Manager unavailable.

Skills

Self-motivation

Team-focused

Excellent hospitality

Strong listening

Top-notch communication

Detail orientation

Willingness to learn

Education

No formal requirement listed

Tools

Bike servicing tools

Job description

Trek Store Williamsburg is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on site. You will interact with customers, explaining repairs and keeping gear running smoothly. You’ll also preview brand-new models before they reach the sales floor and support the Service Manager when needed.

This role emphasizes hospitality, communication, and problem solving. Prior shop experience is not required; willingness to learn is valued above all.