Bike Service Technician & Customer Advisor

Trek Retail Corporation; Odenweldertown (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible culture

Health care PPO/HDHP options

Flexible Spending Accounts (FSA)

401(k) with match and ESOP

Tuition reimbursement up to $15,000

Employee discounts on all Trek product

Deep partner retail discount

Job summary

Trek Store Easton in Pennsylvania seeks a Service Technician/Advisor who keeps bikes in riding shape and helps customers choose the right gear. You’ll troubleshoot repairs, service a variety of bikes on-site, and install accessories while welcoming customers with genuine hospitality.

You’ll support the Service Manager and may serve as the department's face when needed, relying on strong communication, leadership, and problem‑solving to earn riders’ trust.

Qualifications

• Customer‑facing mindset with excellent hospitality.
• Strong communication and listening skills.
• Attention to detail and troubleshooting abilities.
• Eagerness to learn bicycle servicing methods and new tech.

Responsibilities

• Troubleshoot and service bikes on-site, performing repairs as needed.
• Install accessories and assist customers in selecting upgrades.
• Be the face of the service department when the Manager is unavailable.
• Build rapport with customers and convey solutions clearly.
• Learn the ins and outs of Trek bikes and parts to support the team.

Skills

Self-motivation

Hospitality

Communication skills

Attention to detail

Willingness to learn

Team player

Job description

Trek Store Easton in Pennsylvania seeks a Service Technician/Advisor who keeps bikes in riding shape and helps customers choose the right gear. You’ll troubleshoot repairs, service a variety of bikes on-site, and install accessories while welcoming customers with genuine hospitality.

You’ll support the Service Manager and may serve as the department's face when needed, relying on strong communication, leadership, and problem‑solving to earn riders’ trust.