Bike Service Technician & Advisor — Flexible Culture

Trek Bicycle Corporation; Reno (NV); Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Flexible and fun company culture

Competitive health care PPO/HDHP plans

Flexible Spending Accounts (FSA)

401(k) with match and ESOP

Tuition reimbursement up to $15,000 (U

Employee discounts on all product

Deep partner retail discount

Résumé du poste

Trek Store Reno is seeking a Service Technician/Advisor to care for bikes and help customers stay riding. You will troubleshoot repairs, service a variety of bikes on the spot, and install accessories the customers choose for their new ride.

You will also be the first to handle brand-new models before they reach the showroom. The role emphasizes customer hospitality and building trustful relationships with riders.

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and problem-solving abilities.
• Willingness to learn bike servicing methods and new tech.
• Detail-oriented with a hands-on tinkering mindset.
• Ability to work well in a team and adapt to busy days.
• Passion for bikes and customer care.

Responsabilités

• Troubleshoot repairs and service bikes on the spot.
• Install accessories customers select for their new bike.
• Be the first to work with brand new models before they hit the sales floor.
• Build relationships with customers who trust you to keep their gear running.
• Act as the face of the department when the Service Manager is unavailable.

Connaissances

Customer service

Hospitality

Communication

Attention to detail

Problem solving

Willingness to learn

Outils

Bike repair tools

Description du poste

Trek Store Reno is seeking a Service Technician/Advisor to care for bikes and help customers stay riding. You will troubleshoot repairs, service a variety of bikes on the spot, and install accessories the customers choose for their new ride.

You will also be the first to handle brand-new models before they reach the showroom. The role emphasizes customer hospitality and building trustful relationships with riders.