Bike Service Tech & Advisor - Learn, Fix, Delight Riders

Trek Retail Corporation; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible & fun culture

Competitive health care (PPO & HDHP)

Flexible Spending Accounts (FSA)

401(k) with match and ESOP

Tuition reimbursement up to $15,000

Employee discounts on all products

Deep partner retail discount

Job summary

Trek Retail Corporation is seeking a Service Technician/Advisor at Trek Store Robinson. You will troubleshoot repairs on site, service a range of bikes, and install accessories while building relationships with customers who trust you to keep their gear running smoothly.

The role emphasizes hospitality, communication, and problem-solving, with opportunities to learn new technologies and work closely with the Service Manager.

Qualifications

• Stellar customer service chops and willingness to learn.
• Fantastic hospitality skills and strong communication abilities.
• Attention to detail and a love for figuring things out.

Responsibilities

• Troubleshoot repairs and service bikes on the spot.
• Install accessories customers select for their new bikes.
• Be the face of the department when the Service Manager is unavailable.

Skills

Customer service

Communication

Problem solving

Attention to detail

Hospitality

Teamwork

Learning mindset

Tinkering

Job description

Trek Retail Corporation is seeking a Service Technician/Advisor at Trek Store Robinson. You will troubleshoot repairs on site, service a range of bikes, and install accessories while building relationships with customers who trust you to keep their gear running smoothly.

The role emphasizes hospitality, communication, and problem-solving, with opportunities to learn new technologies and work closely with the Service Manager.