Bike Service Technician & Advisor

Trek Retail Corporation; Bonita (CA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care options

401(k) with match and ESOP

Tuition Reimbursement up to $15,000

Job summary

Trek Retail Corporation is seeking a Service Technician/Advisor at Trek Store South Bay. As a Service Technician/Advisor, you will care for bikes so owners love riding them, troubleshoot repairs, and service on-the-spot bikes while installing accessories customers choose for their new ride.

You'll also get hands-on with brand-new models before they hit the sales floor and build lasting relationships with customers who trust you to keep their gear running flawlessly.

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication abilities and active listening.
• Detail-oriented with a tinkering mindset.
• Willingness to learn and adapt to new bike technologies.

Responsibilities

• Troubleshoot repairs and service all kinds of bikes on the spot.
• Install accessories customers select for their new bike.
• Be the face of the department when the Service Manager is unavailable.
• Build trust with customers by keeping their gear running smoothly.

Skills

Customer service

Communication

Hospitality

Attention to detail

Problem solving

Job description

Trek Retail Corporation is seeking a Service Technician/Advisor at Trek Store South Bay. As a Service Technician/Advisor, you will care for bikes so owners love riding them, troubleshoot repairs, and service on-the-spot bikes while installing accessories customers choose for their new ride.

You'll also get hands-on with brand-new models before they hit the sales floor and build lasting relationships with customers who trust you to keep their gear running flawlessly.