Bike Service Advisor: Customer-Centric Technician

Trek Retail Corporation; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible company culture

Competitive health care

Dental and Vision insurance

FSA

Life insurance

Generous vacation

401(k) with match

ESOP

Maternity leave 12 weeks

Paid holidays

Tuition reimbursement

Employee discounts

Partner discounts

Job summary

Trek Retail Corporation is seeking a Service Advisor at Trek Store San Antonio North. You’ll help customers with bike servicing, troubleshoot repairs, and ensure gear stays in peak condition. The role emphasizes relationship-building and a service-first mindset.

We value learning and growth; no prior mechanic experience is required as training is provided to help you develop technical skills and customer service expertise in a friendly, team-driven environment.

Qualifications

• Must have strong customer service focus and communication skills.
• Comfortable working in a fast-paced retail environment.
• Passion for bikes and willingness to learn bike servicing.
• Ability to build relationships with customers and colleagues.

Responsibilities

• Troubleshoot repairs and service bicycles.
• Service a variety of bikes and introduce customers to new models.
• Provide stellar customer service and support to store guests.
• Learn and grow as a technician, with training provided if needed.

Skills

Self-motivation

Hospitality

Communication skills

Attention to detail

Tinkering

Willingness to learn

No prior mechanic experience required

Job description

Trek Retail Corporation is seeking a Service Advisor at Trek Store San Antonio North. You’ll help customers with bike servicing, troubleshoot repairs, and ensure gear stays in peak condition. The role emphasizes relationship-building and a service-first mindset.

We value learning and growth; no prior mechanic experience is required as training is provided to help you develop technical skills and customer service expertise in a friendly, team-driven environment.