Bike Service Pro & Customer Experience Lead

Trek Retail Corporation; Wilmington (DE); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health care options

Dental and Vision insurance

Life insurance

401(k) with match

Tuition reimbursement

Employee discounts

Paid maternity leave

Job summary

Trek Store Wilmington is looking for a Service Technician/Advisor to service bikes on-site, troubleshoot repairs, and help customers with accessories. You will be the face of the department when the Service Manager isn’t available, delivering exceptional hospitality and guidance.

Join a team that values learning, teamwork, and guest-friendly service while working with the latest Trek bikes and models in a busy store environment in Wilmington, Delaware.

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and listening abilities.
• Attention to detail in bike tuning and repairs.
• Ability to troubleshoot repairs and diagnose issues.
• Interest in learning new bike servicing techniques.

Responsibilities

• Troubleshoot repairs and service bikes on-site.
• Install accessories on new bikes and ensure proper fit.
• Build relationships with customers and promote trusted service.

Skills

Customer service

Communication

Attention to detail

Troubleshooting

Bike servicing

Job description

Trek Store Wilmington is looking for a Service Technician/Advisor to service bikes on-site, troubleshoot repairs, and help customers with accessories. You will be the face of the department when the Service Manager isn’t available, delivering exceptional hospitality and guidance.

Join a team that values learning, teamwork, and guest-friendly service while working with the latest Trek bikes and models in a busy store environment in Wilmington, Delaware.