Bike Service Pro & Customer-Experience Advisor

Trek Retail Corporation; Walled Lake (MI); Sur place; USD 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Flexible and fun company culture

Competitive health care

401(k) with match

Employee discounts

Tuition Reimbursement up to $15,000

Paid company holidays

Résumé du poste

Trek Retail Corporation in Michigan is seeking a Trek Service Technician/Advisor at the Trek Store in Walled Lake. You’ll troubleshoot repairs, service all kinds of bikes on the spot, and install accessories for customers' new bikes.

You’ll also be first to handle brand new models before they hit the sales floor and build relationships with customers who trust you to keep their gear running smoothly. This role requires exceptional hospitality, strong communication, and problem-solving skills.

Qualifications

• Customer-service oriented with a friendly, professional demeanor.
• Strong communication and listening skills.
• Detail-oriented with good problem-solving abilities.
• Willingness to learn bike servicing practices and tools.

Responsabilités

• Troubleshoot repairs and service bikes on-site.
• Install accessories chosen by customers on new bikes.
• Assist with brand-new models before they reach the sales floor.
• Build relationships with customers and support the Service Manager.

Connaissances

Self-motivation

Hospitality

Communication

Attention to detail

Willingness to learn

Team player

Description du poste

Trek Retail Corporation in Michigan is seeking a Trek Service Technician/Advisor at the Trek Store in Walled Lake. You’ll troubleshoot repairs, service all kinds of bikes on the spot, and install accessories for customers' new bikes.

You’ll also be first to handle brand new models before they hit the sales floor and build relationships with customers who trust you to keep their gear running smoothly. This role requires exceptional hospitality, strong communication, and problem-solving skills.