Bike Service Technician & Advisor — Grow with Us

Trek Bicycle Corporation; Walled Lake (MI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Free life insurance & optional term +

Competitive vacation package

401(k) with match and ESOP

12 weeks maternity leave with 100% pay

Paid company holidays

Tuition Reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discounts

Job summary

Trek Store Walled Lake is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs on the spot, and install accessories customers select for their new bike. You’ll also be among the first to work with brand-new models before they hit the sales floor.

Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. A focus on hospitality, communication, and problem solving is essential for success.

Qualifications

• Customer-focused service mindset and hospitality
• Strong communication and listening skills
• Detail-oriented with problem-solving drive

Responsibilities

• Care for bikes and perform repairs and maintenance on the spot
• Install accessories for customers’ bikes
• Be the first to work with new Trek models and provide expert service
• Build relationships with customers and be the face of the service department when needed

Skills

Customer service

Hospitality

Communication

Attention to detail

Bicycle knowledge

Learning mindset

Job description

Trek Store Walled Lake is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs on the spot, and install accessories customers select for their new bike. You’ll also be among the first to work with brand-new models before they hit the sales floor.

Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. A focus on hospitality, communication, and problem solving is essential for success.