Bike Service Pro & Customer Experience Advisor

Trek Retail Corporation; Little Rock (AR); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

Flexible Spending Accounts (FSA)

401(k) with match and ESOP

Tuition Reimbursement up to $15,000

Employee discounts

Deep partner retail discount

Job summary

Trek Store Little Rock is seeking a Service Technician/Advisor to keep customers riding with confidence. You’ll troubleshoot repairs, service bikes on the spot, install accessories, and get hands on brand new models before they hit the floor.

You’ll build relationships with people who trust you to keep their gear running flawlessly. We value hospitality, clear communication, careful attention to detail, and a willingness to learn.

Qualifications

• Self-motivation and teamwork mindset.
• Hospitality and customer service focus.
• Strong verbal and written communication.
• Attention to detail and problem solving in bike servicing.
• Interest in learning servicing methods and new bike technologies.

Responsibilities

• As Trek Service Technician/Advisor, you will troubleshoot repairs and service bikes on the spot.
• You’ll install accessories customers select for their new bike and handle brand‑new models before they hit the floor.
• You will build relationships with customers who trust you to keep their gear running flawlessly.

Skills

Self-motivation

Hospitality

Communication skills

Attention to detail

Willingness to learn

Job description

Trek Store Little Rock is seeking a Service Technician/Advisor to keep customers riding with confidence. You’ll troubleshoot repairs, service bikes on the spot, install accessories, and get hands on brand new models before they hit the floor.

You’ll build relationships with people who trust you to keep their gear running flawlessly. We value hospitality, clear communication, careful attention to detail, and a willingness to learn.