Bike Service Advisor – Customer‑Focused Tech, Part‑Time

Trek Bikes; Michigan; On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

401(k) with match and ESOP

Employee discounts on all product

Deep partner retail discounts

Job summary

Trek Bikes is seeking a Service Advisor to support customers in Macomb Township, MI. You will troubleshoot bike repairs, install accessories, and represent the service team on the shop floor, delivering exceptional hospitality and expert advice.

You’ll work in a fast-paced environment, focusing on communication, learning, and helping customers get back on the road with confidence. Part-time and seasonal opportunities available.

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and listening abilities.
• Willingness to learn bike servicing methods and new technologies.
• Attention to detail and problem-solving mindset.

Responsibilities

• Troubleshoot repairs and service bicycles on the spot.
• Install accessories customers select for their bikes.
• Handle brand-new model demos before they hit the sales floor.
• Build relationships with customers and provide exceptional hospitality.
• Be the face of the department when the Service Manager is unavailable.

Skills

Customer service

Communication

Attention to detail

Hospitality

Learning mindset

Job description

Trek Bikes is seeking a Service Advisor to support customers in Macomb Township, MI. You will troubleshoot bike repairs, install accessories, and represent the service team on the shop floor, delivering exceptional hospitality and expert advice.

You’ll work in a fast-paced environment, focusing on communication, learning, and helping customers get back on the road with confidence. Part-time and seasonal opportunities available.