Bike Service Pro & Customer Experience Advisor

Trek Retail Corporation; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible culture

401(k) with match

Employee discounts

Partner retail discounts

Job summary

Trek Retail Corporation in Fort Worth, TX is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on the spot. You’ll interact with customers and help ensure gear runs flawlessly.

You’ll be the face of the Service Department when the manager isn’t available, delivering outstanding hospitality and building trust with riders while learning the latest bike tech.

Qualifications

• Customer-service oriented with strong hospitality skills.
• Desire to learn and grow in bike servicing and tech.
• Excellent communication and listening abilities.

Responsibilities

• Troubleshoot repairs and service bikes on the spot.
• Install accessories customers choose for their new bike.
• Build relationships with customers and ensure gear runs flawlessly.
• Be the face of the Service Department when the Manager is unavailable.

Skills

Self-motivation

Team-focused

Hospitality

Communication skills

Customer service

Detail-oriented

Willingness to learn

Bike knowledge

Job description

Trek Retail Corporation in Fort Worth, TX is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on the spot. You’ll interact with customers and help ensure gear runs flawlessly.

You’ll be the face of the Service Department when the manager isn’t available, delivering outstanding hospitality and building trust with riders while learning the latest bike tech.