Bilingual Spanish Customer Service Rep

Ultimate Staffing Services; Pasadena (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Ultimate Staffing Services is seeking a friendly, professional Customer Service Representative to serve as the primary point of contact for customers in Pasadena, CA. The role focuses on delivering exceptional service, resolving inquiries, addressing concerns, and ensuring a positive experience through clear communication and attention to detail.

You will handle inquiries via phone, email, chat, or in person; provide product and policy information; troubleshoot issues; and collaborate with

Qualifications

• Minimum of 1 year of customer service experience.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office and CRM systems.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Research and troubleshoot customer issues and elevate complex matters when appropriate.
• Process customer requests, updates, and transactions accurately.
• Collaborate with internal departments to resolve customer issues efficiently.
• Identify opportunities to improve the customer experience and recommend solutions.
• Maintain confidentiality and comply with company policies and procedures.

Skills

Customer service

Problem-solving

Conflict resolution

Communication skills

Teamwork

Education

Associate's or Bachelor's degree (preferred)

Tools

CRM software

Microsoft Office

Job description

Salary: USD20 - USD23 per hour

Position Summary

We are seeking a friendly, professional, and customer-focused Customer Service Representative to serve as the primary point of contact for customers. The ideal candidate will be responsible for providing exceptional service, resolving customer inquiries, addressing concerns, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Research and troubleshoot customer issues and elevate complex matters when appropriate.
• Process customer requests, updates, and transactions accurately.
• Collaborate with internal departments to resolve customer issues efficiently.
• Identify opportunities to improve the customer experience and recommend solutions.
• Maintain confidentiality and comply with company policies and procedures.

Required Qualifications

• Minimum of 1 year of customer service experience.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office and customer relationship management (CRM) systems.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Communications, or a related field.
• Previous experience in a call center, financial institution, healthcare, retail, or service environment.
• Experience working with CRM software and customer service platforms.
• Customer Focus
• Communication Skills
• Problem Solving
• Teamwork
• Time Management
• Professionalism
• Attention to Detail