Bilingual Spanish Customer Service Representative

Tom Birks Agency - Allstate; Bloomfield (NJ); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Life insurance

Licensing paid by agency

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Tom Birks Agency - Allstate is seeking a Customer Service Representative in Bloomfield, New Jersey. In this role, you will be the primary point of contact for clients, ensuring a positive experience by addressing inquiries and resolving issues related to insurance. Ideal candidates are detail-oriented, possess excellent communication skills, and are proactive in problem-solving. Bilingual Spanish speakers are highly preferred. The position offers a competitive salary along with several benefits including health and dental insurance, paid time off, and opportunities for advancement.

Qualifications

• Interest in marketing products and services based on customer needs.
• Ability to work in a team environment.
• Able to learn computer functions.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies, coverage details, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues or concerns with empathy and professionalism.
• Educate customers about insurance options.

Skills

Excellent communication skills

Detail oriented

Proactive problem-solving

People-oriented

Bilingual Spanish highly preferred

Job description

Benefits

• Life insurance
• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Overview

As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies, coverage details, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solvingAble to learn computer functions
• Ability to work in a team environment
• Bilingual Spanish highly preferred