Bilingual Customer Service Rep

Charter Communications, Inc.; San Antonio (TX); On-site; USD 26,000 - 28,000; Full time

Job summary

Charter Communications, Inc. is seeking a Customer Service Representative to deliver knowledgeable, empathetic, and professional service.

The role emphasizes being the primary contact for customers and transforming their experience with our company. The ideal candidate will have strong communication skills, the ability to handle high call volumes, and the capacity to work independently while following established procedures and policies.

Qualifications

• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Capacity to work independently and proactively.
• High aptitude for following communication guidelines, procedures, and policies.

Responsibilities

• Managing large amounts of incoming calls and email inquiries
• Answering detailed product and service questions
• Keeping records of customer interactions, processing customer accounts, and filing documents
• Reading and learning scripts
• Compiling reports on overall customer satisfaction

Skills

Communication skills

Phone confidence

Data entry

Multitasking

Memory recall

Independent work

Policy adherence

Job description

Position Status: Non-Exempt hourly

Compensation: $19.00-$20.00 per hour

We are looking to employ a Customer Service Representative capable of ascertaining and fulfilling customer needs by delivering knowledge, empathy, and professionalism. The ideal candidate will be people‑orientated, adaptable, and have outstanding problem‑solving skills. Being a constant point of contact for customers, you can create and/or transform a customer's experience with our company. For this reason, it is integral that you are friendly and well‑informed in your approach.

Essential Job Duties and Responsibilities

• Managing large amounts of incoming calls and email inquiries
• Answering detailed product and service questions
• Keeping records of customer interactions, processing customer accounts, and filing documents
• Reading and learning scripts
• Compiling reports on overall customer satisfaction

Position Requirements

• Strong written and verbal communication skills
• Confidence on the phone
• Basic data entry knowledge
• Ability to multi‑task, prioritize, and manage time effectively
• Ability to retain and recall important information
• Capacity to work independently and proactively
• High aptitude for following communication guidelines, procedures, and policies

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.