Bi Lingual Customer Service Representative

American Food Service; Philadelphia (Philadelphia County); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Competitive Compensation

Career Growth Opportunities

Job summary

American Food Service is seeking a Customer Service Representative to join our Philadelphia team. You will communicate with customers to identify needs, process requests, escalate complaints, and provide helpful solutions to ensure a great service experience.

The ideal candidate is friendly, computer savvy, and able to stay calm under pressure while delivering accurate information and maintaining strong relationships with customers.

Qualifications

• High school diploma/GED required or equivalent.
• Previous experience in a CSR or similar role preferred.
• Comfortable using computers and customer management software (CRM).
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Money handling experience.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Interact with on site customers to facilitate sales.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service

Verbal communication

Active listening

Time management

Money handling

Under pressure

Organizational skills

CRM software

Education

High school diploma/GED

Tools

CRM software

Job description

Job Summary

We are seeking a

Benefits

• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Interact with on site customers to facilitate sales
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Money handling experience
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively