Bilingual Customer Service Representative

Martin Produce Inc.; South Holland (IL); On-site; USD 23,419 - 26,174; Full time

Job summary

Martin Produce Inc. is looking for a Customer Service Representative in South Holland, Illinois. In this full-time role, you will manage customer inquiries, process orders, and provide effective solutions to customer issues. The ideal candidate will have a High School Diploma and excellent customer service skills, be proficient in Microsoft Office 365, and be bilingual in Spanish and English. The position offers a pay rate of $17-$19 per hour plus commission.

Qualifications

• Must have excellent customer service experience.
• Proficient in Microsoft Office 365, particularly Excel, Word, and Email.
• Must be bilingual in Spanish and English.

Responsibilities

• Act as a liaison alongside the sales department to take orders.
• Provide service information and resolve customer issues.
• Manage large amounts of calls, both outgoing and incoming.

Skills

Customer service experience

Proficient in Microsoft Office 365

Bilingual – Spanish & English

Excellent communication skills

Education

High School Diploma

Job description

POSITIONTITLE:

Customer Service Rep

RESPONSIBILITY:

This position works alongside sales department to act as a liaison, take orders, provide/service information, answer questions, and resolve any problems that customer accounts might face with accuracy and efficiency, targeting customer high satisfaction

DEPARTMENT:

Sales Department

REPORTS TO:

Sales Manager

HOURS/SCHEDULE:

Full-Time,
Monday-Thursday Start 9:00am
Saturday Start 9:00am
Sunday Start 9:00am

DRESS CODE:

Casual Attire

PAY RATE:

$17.00-$19.00 an hour, plus commission

KEY DUTIES AND RESPONSIBILITIES:

• Managelarge amountsof calls, outgoing and incoming
• Accurate order taking,credit, refunds, and exchanges
• Handle and take sales orders for walk-ins or over the phone
• Build sustainable relationship & trust with customers through open and interactive communication
• Answer customer questions and inquiries, provide product and service information
• Handle customer complaints, provideappropriate solutionsand alternatives within time limits and follow through
• Assistsales reps/department with prospecting, new customer onboarding, payment collections,andupselling
• Inform customers of promotions,updatesandsignificant events
• Meet team sales targets and goals
• Provide excellent high satisfaction service to customers
• Monitor and communicate customer account status withappropriate parties

EDUCATION REQUIREMENTS:

• High School Diploma

WORK EXPERIENCE REQUIREMENTS:

• Excellent customer service experience
• Proficient in Microsoft Office 365, particularly Excel, Word, and Email
• Bilingual – Spanish & English (must)
• Exhibit good decision making, problem solving, demonstrate great communication, organizational skills and detailed-oriented.
• Strong phone contact handling skills and active listening
• People oriented, charismatic,

PHYSICAL REQUIREMENTS:

Ability tosit for prolonged periods of time