Bilingual Customer Service Representative

Tom Birks Agency - Allstate; Bloomfield (NJ); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Life insurance

Licensing paid by agency

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Tom Birks Agency - Allstate is seeking a Customer Service Representative in Bloomfield, NJ to be the frontline contact for clients, delivering timely information and high-quality service on insurance matters.

The role involves answering inquiries, guiding customers through policy details, and assisting with renewals and changes, all while maintaining a positive customer experience and professional demeanor.

Qualifications

• Excellent communication skills - written, verbal, and listening.
• People-oriented and detail oriented.
• Proactive in problem-solving.
• Able to learn computer functions and software.
• Able to work in a team environment.
• Bilingual Spanish highly preferred.
• Interest in marketing products and services based on customer needs.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Communication

Teamwork

Attention to detail

Problem-solving

Bilingual Spanish

Computer skills

Customer service

Active listening

Job description

Benefits:

• Life insurance
• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Overview:

As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Bilingual Spanish highly preferred