Benefits Programs Administrative Coordinator

LDH-Medical Vendor Administration; Crowley (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

The Louisiana Department of Health, in its Economic Stability unit, seeks a clerical and administrative support professional to help ensure timely benefit delivery for programs like SNAP, FITAP, KCSP, D-SNAP, and LaCAP. You will greet clients, gather information, and assist with kiosks and forms while maintaining policy knowledge to support staff.

Two years of administrative experience are required, with an experience-substitution option noted.

Qualifications

• Two years of experience in administrative services.
• EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Responsibilities

• Provides customer support for professional staff by serving as receptionist and/or telephone operator, greeting customers and assessing their needs.
• Researches prior client services by accessing complex automated mainframe systems, LITE, CAFÉ.
• Performs activities on complex systems including system clearances, registration of program applications, address changes, verification of benefits, parish transfers, issuing and replacing EBT cards.
• Provides general clerical support by making copies, filing, handling mail, and preparing reports.
• Maintains readiness to respond to disasters and assists with SNAP disaster procedures.

Skills

Accepting Direction

Demonstrating Accountability

Managing Resources

Using Data

Job description

The Louisiana Department of Health, in its Economic Stability unit, seeks a clerical and administrative support professional to help ensure timely benefit delivery for programs like SNAP, FITAP, KCSP, D-SNAP, and LaCAP. You will greet clients, gather information, and assist with kiosks and forms while maintaining policy knowledge to support staff.

Two years of administrative experience are required, with an experience-substitution option noted.