Administrative Coordinator 3

LDH-Medical Vendor Administration; Crowley (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

The Louisiana Department of Health, in its Economic Stability unit, seeks a clerical and administrative support professional to help ensure timely benefit delivery for programs like SNAP, FITAP, KCSP, D-SNAP, and LaCAP. You will greet clients, gather information, and assist with kiosks and forms while maintaining policy knowledge to support staff.

Two years of administrative experience are required, with an experience-substitution option noted.

Qualifications

• Two years of experience in administrative services.
• EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Responsibilities

• Provides customer support for professional staff by serving as receptionist and/or telephone operator, greeting customers and assessing their needs.
• Researches prior client services by accessing complex automated mainframe systems, LITE, CAFÉ.
• Performs activities on complex systems including system clearances, registration of program applications, address changes, verification of benefits, parish transfers, issuing and replacing EBT cards.
• Provides general clerical support by making copies, filing, handling mail, and preparing reports.
• Maintains readiness to respond to disasters and assists with SNAP disaster procedures.

Skills

Accepting Direction

Demonstrating Accountability

Managing Resources

Using Data

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

In this essential role with the Louisiana Department of Health, Economic Stability unit, you’ll provide vital clerical, programmatic, and administrative support to ensure clients receive financial and supportive benefits through programs like SNAP, FITAP, KCSP, D-SNAP, and LaCAP. Your work helps maintain accuracy and timeliness in benefit delivery while ensuring compliance with federal and state regulations. If you’re detail-oriented, organized, and passionate about helping others.

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Duties:

• Provides customer support for professional staff by serving as receptionist and/or telephone operator, by greeting customers and assessing their needs. Completes personal interviews with customers to gather sufficient information needed to identify appropriate staff members. Assists customers with performing functions on kiosks such as completing online applications, redeterminations, and simplified reports. Maintains a working knowledge of policies and procedures related to the programs identified above to ensure that all program services are offered.
• Researches prior client services by accessing complex automated mainframe systems, Louisiana Integrated Technology for Eligibility (LITE), and Common Access Front End (CAFÉ).
• Performs activities on complex systems, which may include, but are not limited to, system clearances, registration of program applications, address changes, verification of benefits issued, parish transfers, issuance and replacement of Electronic Benefit Cards, etc. Accesses the CAFÉ On-Line Application System in order to retrieve and pend applications from the parish queue, open up applications and assign to analysts.
• Provides general clerical support to all staff by making copies, filing case records, opening and delivering mail, preparing outgoing mail, receiving and distributing faxes, compiling data for reports, etc.
• Maintains a state of readiness to respond to disasters, such as hurricanes, tornadoes, chemical spills, flooding, earthquakes, train derailments, ice storms, terrorist incidents, etc. Responds to a declaration of a SNAP disaster by assisting with the implementation of procedures to interview and determine eligibility of applicants for the D- SNAP Program.

Position-Specific Details:

Location: Medical Vendor Administration/ ES Lafayette Region 4-FSA 3 (ES TRI-REGION 3)/ Acadia Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment orJob appointment (temporary appointment that may last up to 48 months)

Cost Center: 3052130104

Position Number(s): 50689707

Contact Information:

Patricia Walker

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.