Benefits Eligibility Trainee — Learn Economic Aid Programs

WV Department of Human Services; West Virginia; On-site; USD 32,000 - 44,000; Full time

Job summary

WV Department of Human Services is seeking candidates for a training role in processing benefit applications. Under close supervision, you will learn to determine eligibility and manage a caseload for programs including SNAP, Medicaid, Emergency Assistance, LIEAP, and School Clothing Vouchers.

You will learn to use department software, follow complex eligibility policy, conduct client interviews, analyze financial and social information, and potentially pursue repayment of erroneous benefits in

Qualifications

• Training: High school diploma or the equivalent.
• Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
• Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
• Special Requirement: A valid driver's license may be required

Responsibilities

• Process benefit applications and determine initial eligibility for economic assistance programs such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Learn to use department software to administer to a caseload while adhering to complex eligibility policies.
• Perform related work as required and participate in interviews with clients.

Skills

Direct client services

Interviewing clients

Policy adherence

Education

High school diploma

Job description

WV Department of Human Services is seeking candidates for a training role in processing benefit applications. Under close supervision, you will learn to determine eligibility and manage a caseload for programs including SNAP, Medicaid, Emergency Assistance, LIEAP, and School Clothing Vouchers.

You will learn to use department software, follow complex eligibility policy, conduct client interviews, analyze financial and social information, and potentially pursue repayment of erroneous benefits in