Economic Service Worker Trainee - (Cabell Co.)

West Virginia Department of Human Services; West Virginia; Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

The West Virginia Department of Human Services is seeking a trainee to learn the methods of processing benefit applications, determine eligibility, and manage a caseload for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers. Under close supervision, you will use Department software and adhere to complex policy guidelines.

You will learn to conduct client interviews, analyze financial and social information, and may be required to have a valid driver’s license.

Qualifications

• High school diploma or equivalent required.
• Two years of direct client services or customer service experience.
• Substitution: one year of experience for every 30 college credits completed.
• Valid driver’s license may be required.

Responsabilités

• Learn methods of processing benefit applications and determine eligibility.
• Learn to manage a caseload for economic assistance including SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Train to use department software and adhere to complex policies.
• Learn to conduct client interviews and analyze financial and social information.

Connaissances

Interviewing clients

Customer service

Clerical work

Formation

High school diploma or equivalent

Description du poste

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adapt to the use of department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

Training

High school diploma or the equivalent.

Experience

Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution

Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement

A valid driver's license may be required