Economic Service Worker Trainee

West Virginia Department of Human Services; West Virginia; On-site; USD 26,000 - 38,000; Full time

Job summary

State-of-West-Virgini is seeking a training role to learn processing benefit applications and determine eligibility for SNAP, Medicaid, and other economic assistance programs under close supervision.

You will learn to manage a caseload, use department software, conduct client interviews, and analyze financial information. A high school diploma or equivalent is required, with two years of related paid experience preferred. A valid driver's license may be required.

Qualifications

• Two years of full-time or equivalent part-time paid experience providing direct client services or evaluating data against standards.
• Alternatively, two years in customer service, telemarketing, retail, or clerical work.
• Substitution: one year of coursework per 30 credit hours may substitute for the required experience.
• A valid driver's license may be required.

Responsibilities

• Learn to use department software to process a demanding caseload.
• Perform related work as required.
• Learn to conduct client interviews.
• Learn to analyze financial and social information.
• May obtain repayment for economic assistance issued erroneously.

Skills

Interviewing clients

Data analysis

Policy adherence

Education

High school diploma or equivalent

Job description

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.

Training:

High school diploma or the equivalent.

Experience:

Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution:

Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement:

A valid driver's license may be required