Benefits Concierge & Member Advocate (Health Coverage)

HCSC Group; Richardson (TX); Hybrid; USD 24,000 - 39,000; Full time

Job summary

HCSC is seeking a compassionate call-center advocate to assist members and physicians by handling calls and written inquiries with accuracy and empathy. You will spend most of your day on the phone, researching benefits and responding promptly.

The role starts with onsite training in Richardson and transitions to remote work after 6–10 weeks. The pay begins at $23.50 per hour with hours Monday to Friday, 8am–6pm CST, reflecting a healthcare-focused customer service environment.

Qualifications

• High school diploma or GED required.
• 6 months customer service or 6 months office experience.
• Clear and concise verbal and written communication; motivational interviewing to engage members and physicians.
• Expertise to deliver concierge level service for all members.

Responsibilities

• Answer member and physician inquiries by phone and written correspondence in a prompt, accurate manner.
• Spend approximately 90% of the scheduled time on the phone per business needs; conduct research as needed.
• Data entry and typing duties; navigate health benefit plans and insurance information.

Skills

Customer service

Data entry

Typing

Verbal & written comms

Motivational interviewing

Analytical skills

Office experience

Education

High school diploma or GED

Job description

HCSC is seeking a compassionate call-center advocate to assist members and physicians by handling calls and written inquiries with accuracy and empathy. You will spend most of your day on the phone, researching benefits and responding promptly.

The role starts with onsite training in Richardson and transitions to remote work after 6–10 weeks. The pay begins at $23.50 per hour with hours Monday to Friday, 8am–6pm CST, reflecting a healthcare-focused customer service environment.