Remote-Eligible Customer Advocate | Call Center Specialist

HCSC; Houston (TX); À distance; USD 25 000 - 39 000; Plein temps

Résumé du poste

HCSC is seeking a dedicated call center professional to handle inbound inquiries from members and physicians. The role emphasizes research-driven resolutions, with 85% of time on the phone and 6 weeks of on-site training in Houston, TX before transitioning to full-time remote work.

The starting pay rate is $18.50 and is non-negotiable. Candidates should have a high school diploma or GED and relevant customer service or office experience, plus strong communication and analytical skills.

Qualifications

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsabilités

• Respond to telephone and written inquiries from members and physicians in a prompt, accurate, and objective manner.
• Conduct research as part of issue resolution.
• Spend approximately 85% of the scheduled time on the phone according to business need.

Connaissances

Customer service experience

Data entry

Typing

Interpersonal communication

Verbal communication

Written communication

Analytical skills

Organizational skills

Independent decision making

Phone time management

Formation

High school diploma or GED

Description du poste

HCSC is seeking a dedicated call center professional to handle inbound inquiries from members and physicians. The role emphasizes research-driven resolutions, with 85% of time on the phone and 6 weeks of on-site training in Houston, TX before transitioning to full-time remote work.

The starting pay rate is $18.50 and is non-negotiable. Candidates should have a high school diploma or GED and relevant customer service or office experience, plus strong communication and analytical skills.