Member Customer Service, Benefit Value Advisor

Health Care Service Corp.; Richardson (TX); On-site; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Richardson, TX is hiring a Customer Service Advocate to assist members and physicians by phone and written inquiries, delivering concierge level service and guiding them to maximize benefits. This role focuses on researching and responding promptly, with about 90% of time on calls.

Training starts onsite in Richardson and then the position becomes remote after 6–10 weeks. The schedule is Monday–Friday, 8:00 AM to 6:00 PM Central Time, with a robust total

Qualifications

• High school diploma or GED.
• 6 months customer service or 6 months office experience.
• Clear verbal and written communication including motivational interviewing.
• Concierge level service for all members.
• Experience evaluating situations, making quick decisions.
• Data entry and typing experience.
• Strong interpersonal, verbal and written communication.
• Ability to spend ~90% of time on the phone.

Responsibilities

• Assist members by responding to telephone and written inquiries.
• Provide concierge level service for members and physicians.
• Spend approximately 90% on the phone per business needs and conduct research.
• Onsite training in Richardson with transition to remote work after 6-10 weeks.
• Support hubs require near designated Customer Service Hub locations.

Skills

Customer service

Communication

Motivational interviewing

Phone support

Active listening

Education

High school diploma or GED

Tools

Typing

Job description

Job Summary

Being A Compassionate And Dedicated Advocate For The Member To Demonstrate A Concierge Attitude When Assisting Members With Maximizing Their Benefits. Navigating The Healthcare System And Reaching Their Optimal Health. Responsible For Working On The Phone All Day In A Call Center To Assist Members And Physicians By Responding To Telephone And Written Inquiries In A Prompt, Accurate And Objective Manner. Conducting Research. Spending Approximately 90 Of The Scheduled Time On The Phone According To Business Need.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
• Expertise and ability to successfully execute concierge level service for all members.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills and independent decision-making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
• Web and PC proficiency.

PREFERRED JOB REQUIREMENTS:

• 6 months customer service experience in a health care or health insurance environment.
• 6 months data entry experience in an office environment.
• Knowledge with health benefit plans and the insurance industry.
• Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management).
• Knowledge of medical terminology and anatomy.

This role will have onsite training in Richardson and then is expected to be a remote role (work from home) after 6-10 weeks.

Remote Customer Service employees hired at and assigned to a Customer Service Hub location must live near one of the designated Customer Service Hubs.

The starting pay will be $23.50/hour. And the schedule will be Monday - Friday falling anywhere within 8am-6pm CST.

Pay Transparency Statement:

From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Base Pay Range $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location.

Customer Service Hubs are located in HCSC’s six (6) state Headquarters (Illinois, Montana, New Mexico, Oklahoma, Tennessee and Texas) and in the following locations: Morgan Park, Pilsen, Springfield and Houston.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace.

We are a drug-free and smoke-free workplace.

Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association Copyright 2025 Health Care Service Corporation. All Rights Reserved.