Member Customer Service, Benefit Value Advisor

HCSC Group; Richardson (TX); Hybrid; USD 24,000 - 39,000; Full time

Job summary

HCSC is seeking a compassionate call-center advocate to assist members and physicians by handling calls and written inquiries with accuracy and empathy. You will spend most of your day on the phone, researching benefits and responding promptly.

The role starts with onsite training in Richardson and transitions to remote work after 6–10 weeks. The pay begins at $23.50 per hour with hours Monday to Friday, 8am–6pm CST, reflecting a healthcare-focused customer service environment.

Qualifications

• High school diploma or GED required.
• 6 months customer service or 6 months office experience.
• Clear and concise verbal and written communication; motivational interviewing to engage members and physicians.
• Expertise to deliver concierge level service for all members.

Responsibilities

• Answer member and physician inquiries by phone and written correspondence in a prompt, accurate manner.
• Spend approximately 90% of the scheduled time on the phone per business needs; conduct research as needed.
• Data entry and typing duties; navigate health benefit plans and insurance information.

Skills

Customer service

Data entry

Typing

Verbal & written comms

Motivational interviewing

Analytical skills

Office experience

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Being A Compassionate And Dedicated Advocate For The Member To Demonstrate A Concierge Attitude When Assisting Members With Maximizing Their Benefits. Navigating The Healthcare System And Reaching Their Optimal Health. Responsible For Working On The Phone All Day In A Call Center To Assist Members And Physicians By Responding To Telephone And Written Inquiries In A Prompt, Accurate And Objective Manner. Conducting Research. Spending Approximately 90 Of The Scheduled Time On The Phone According To Business Need.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
• Expertise and ability to successfully execute concierge level service for all members.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills and independent decision-making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
• Web and PC proficiency.

PREFERRED JOB REQUIREMENTS:

• 6 months customer service experience in a health care or health insurance environment.
• 6 months data entry experience in an office environment.
• Knowledge with health benefit plans and the insurance industry.
• Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management).
• Knowledge of medical terminology and anatomy.

This role will have onsite training in Richardson and then is expected to be a remote role (work from home) after 6-10 weeks. The starting pay will be $23.50/hour. And the schedule will be Monday - Friday falling anywhere within 8am-6pm CST.

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Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards