customer advocate

HCSC Group; United States; Hybrid; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

HCSC Group is seeking a call center agent to respond to telephone and written inquiries from members and physicians. The role involves research and handling 85% of the time on calls, with on-site training in Houston, TX for six weeks before transitioning to full-time work from home.

The starting pay rate is $18.50 per hour, non-negotiable, with a comprehensive benefits package and ongoing development opportunities as part of a purpose-driven organization.

Qualifikationen

• Interpersonal, verbal and written Communication skills.
• Analytical and organizational skills and independent decision making skills.
• Data entry and/or typing experience.

Aufgaben

• Answering phone calls in a call center and assisting members and physicians.
• Conducting research to respond to inquiries.
• Spend approximately 85% of the scheduled time on the phone.

Kenntnisse

Interpersonal communication

Verbal communication

Written communication

Analytical skills

Organizational skills

Data entry

Ausbildung

High school diploma or GED

Jobbeschreibung

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

THE STARTING PAY RATE FOR THIS ROLE IS $18.50 NON-NEGOTIABLE.

THIS POSITION REQUIRES 6 WEEKS OF ON-SITE TRAINING IN OUR HOUSTON,TX OFFICE AND WILL BE FULL TIME WORK FROM HOME AFTER TRAINING.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

This position requires on-site training with the ability to return for onsite training for up to 18 months at a designated Customer Service Hub. Remote Customer Service employees hired at and assigned to a Customer Service Hub location must live near one of the designated Customer Service Hubs. Customer Service Hubs are located in HCSC’s six (6) state Headquarters (Illinois, Montana, New Mexico, Oklahoma, Tennessee and Texas) and in the following locations: Morgan Park, Pilsen, Springfield and Houston.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.