Customer Advocate I

Health Care Service Corporation; Richardson (TX); On-site; USD 24,452 - 38,338; Full time

Job summary

A leading health care company is seeking a Customer Advocate I to join their team. This role involves assisting members and physicians primarily through phone interactions in a call center environment. Candidates should possess strong communication skills and a background in customer service or office work. The company offers competitive compensation and values employee development.

Qualifications

• 6 months customer service experience or office environment experience.
• Data entry and typing experience required.
• Ability to spend 90% of time on the phone.

Responsibilities

• Assist members and physicians by responding to inquiries via phone and written communication.
• Conduct research and manage phone interactions, spending 85% of scheduled time on calls.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Independent decision-making

Education

High school diploma or GED

Job description

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At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Duties include conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

Job Requirements

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills.
• Analytical and organizational skills and independent decision-making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods with scheduled breaks.

Preferred Job Requirements

• 9 months customer service experience.
• Experience working with various lines of business, e.g., CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Compensation: $17.75 - $27.83. Exact compensation may vary based on skills, experience, and location.

HCSC is an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please visit https://careers.hcsc.com/totalrewards.