Remote Healthcare Member Advocate

Health Care Service Corp.; Houston (TX); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Supplemental life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Other incentives

Job summary

Health Care Service Corporation seeks a call center associate to handle member and physician inquiries by phone and written channels. The role emphasizes prompt, accurate responses with research support as needed, with about 85% time on calls as required by business needs.

On-site training in Houston, TX is required for 6 weeks, after which the position offers full-time work-from-home arrangements. Candidates with basic data entry and strong communication skills are encouraged to apply.

Qualifications

• High school diploma or GED required.
• 6 months customer service OR 6 months office experience.
• Data entry/typing experience.
• Interpersonal, verbal, and written communication skills.
• Analytical and organizational skills with independent decision making.
• Ability to spend about 90% of time on the phone per business needs.

Responsibilities

• Answer calls in a call center to assist members and physicians.
• Respond to telephone and written inquiries promptly, accurately, and objectively.
• Conduct research as needed during interactions.
• Maintain focus on phone-based duties for the majority of the schedule.

Skills

Customer service

Data entry

Verbal communication

Written communication

Analytical skills

Organizational skills

Education

High school diploma

Job description

Health Care Service Corporation seeks a call center associate to handle member and physician inquiries by phone and written channels. The role emphasizes prompt, accurate responses with research support as needed, with about 85% time on calls as required by business needs.

On-site training in Houston, TX is required for 6 weeks, after which the position offers full-time work-from-home arrangements. Candidates with basic data entry and strong communication skills are encouraged to apply.