Remote Member Benefit Concierge

Health Care Service Corp.; Richardson (TX); On-site; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Richardson, TX is hiring a Customer Service Advocate to assist members and physicians by phone and written inquiries, delivering concierge level service and guiding them to maximize benefits. This role focuses on researching and responding promptly, with about 90% of time on calls.

Training starts onsite in Richardson and then the position becomes remote after 6–10 weeks. The schedule is Monday–Friday, 8:00 AM to 6:00 PM Central Time, with a robust total

Qualifications

• High school diploma or GED.
• 6 months customer service or 6 months office experience.
• Clear verbal and written communication including motivational interviewing.
• Concierge level service for all members.
• Experience evaluating situations, making quick decisions.
• Data entry and typing experience.
• Strong interpersonal, verbal and written communication.
• Ability to spend ~90% of time on the phone.

Responsibilities

• Assist members by responding to telephone and written inquiries.
• Provide concierge level service for members and physicians.
• Spend approximately 90% on the phone per business needs and conduct research.
• Onsite training in Richardson with transition to remote work after 6-10 weeks.
• Support hubs require near designated Customer Service Hub locations.

Skills

Customer service

Communication

Motivational interviewing

Phone support

Active listening

Education

High school diploma or GED

Tools

Typing

Job description

Health Care Service Corporation in Richardson, TX is hiring a Customer Service Advocate to assist members and physicians by phone and written inquiries, delivering concierge level service and guiding them to maximize benefits. This role focuses on researching and responding promptly, with about 90% of time on calls.

Training starts onsite in Richardson and then the position becomes remote after 6–10 weeks. The schedule is Monday–Friday, 8:00 AM to 6:00 PM Central Time, with a robust total