Benefits Concierge & Advisor (Remote)

Alight Solutions; Virginia (MN); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Flexible working arrangements

Top 100 Company for Remote Jobs

Wellbeing programs

Career growth opportunities

Job summary

Alight Solutions is seeking a Benefit Pro to serve as a trusted advisor for members, delivering a high-touch, concierge-style benefits experience. You will own the member journey across benefits, vendors, and life events with proactive outreach and problem resolution.

The role emphasizes health, welfare, and retirement benefits knowledge, strong communication, and collaboration within a remote-first team environment.

Qualifications

• Broad knowledge of health, welfare, and retirement benefits.
• Strong verbal and written communication skills.
• Ability to work effectively in a remote team environment.

Responsibilities

• Analyze member needs and provide personalized benefit recommendations.
• Explain complex benefits information in a clear, consultative manner.
• Provide enrollment assistance and education for medical, prescription, and retirement plans.
• Maintain accurate benefit elections and records across systems.

Skills

Benefits knowledge

Microsoft Office

Remote team collaboration

Communication skills

Empathy and listening

Problem solving

Education

Bachelor's Degree Preferred

HS Diploma required

Tools

CRM systems

Job description

Alight Solutions is seeking a Benefit Pro to serve as a trusted advisor for members, delivering a high-touch, concierge-style benefits experience. You will own the member journey across benefits, vendors, and life events with proactive outreach and problem resolution.

The role emphasizes health, welfare, and retirement benefits knowledge, strong communication, and collaboration within a remote-first team environment.