Benefit Programs Specialist II: Eligibility & Impact

Virginia Department of Social Services; Bristol (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Virginia Department of Social Services seeks a Benefit Programs Specialist II to determine and re-determine eligibility for financial assistance, food stamps, medical assistance, and related social services. The role requires independent judgment on complex cases and coordination with other agencies.

Responsibilities include interviewing clients, processing applications, interpreting policies, and maintaining accurate case records while ensuring confidentiality and professional ethics.

Qualifications

• Knowledge of public service programs and eligibility rules.
• Experience with Benefit Programs software and data systems.
• Ability to interview, assess eligibility, and communicate effectively.

Responsibilities

• Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility.
• Explains benefit programs and determines reasons and need for assistance.
• Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods.
• Interprets policies and procedures applicable to the various programs.
• Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines.

Job description

The Virginia Department of Social Services seeks a Benefit Programs Specialist II to determine and re-determine eligibility for financial assistance, food stamps, medical assistance, and related social services. The role requires independent judgment on complex cases and coordination with other agencies.

Responsibilities include interviewing clients, processing applications, interpreting policies, and maintaining accurate case records while ensuring confidentiality and professional ethics.