Benefit Programs Specialist I: Eligibility & Impact

Virginia-Department-of-Social-Service; Stanley (VA); On-site; USD 35,000 - 48,000; Full time

Job summary

Virginia Department of Social Services seeks an entry-level Benefit Programs Specialist I. Under close supervision, you will train in determining eligibility for multiple social services programs and progress to full performance after training.

The role emphasizes interview-led data collection and adherence to agency policies. Advancement to Specialist II follows successful completion of the program with a salary increase per the local compensation plan; responsibilities expand to independent

Qualifications

• Knowledge of public service practices, economic and basic human behavior.
• Ability to determine eligibility for benefits per state, local and federal guidelines.
• Mathematics to calculate percentages, formulas and averages.
• Interviewing techniques such as data collection and investigation.

Responsibilities

• Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility.
• Explains benefit programs and determines reasons and need for assistance.
• Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods.
• Interprets policies and procedures applicable to the various programs.
• Monitors cases for changes in recipient circumstances, and implements changes to reflect benefit level within guidelines.
• Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability.
• Prepares reports and maintains client records; refers clients to service workers as needed.
• Identifies possible fraud and makes referrals; evaluates data accuracy.

Skills

PC skills and office software

Interviewing techniques

Analytical thinking

Education

Benefit Programs experience

Job description

Virginia Department of Social Services seeks an entry-level Benefit Programs Specialist I. Under close supervision, you will train in determining eligibility for multiple social services programs and progress to full performance after training.

The role emphasizes interview-led data collection and adherence to agency policies. Advancement to Specialist II follows successful completion of the program with a salary increase per the local compensation plan; responsibilities expand to independent