Benefit Programs Specialist II: Eligibility & Analysis

Virginia-Department-of-Social-Service; Bristol (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Virginia Department of Social Services seeks a Benefit Programs Specialist II to determine and re-determine eligibility for financial assistance, food stamps, medical coverage, and related social services. The role requires independent judgment on complex cases and accurate processing of benefits within state and federal guidelines.

The position handles case interviews, program explanations, data collection, and referrals to social workers as needed, while upholding confidentiality and ethics in

Qualifications

• Interviews and information gathering to determine eligibility.
• Ability to explain programs, determine need for assistance, and compute benefits.
• Use of computer systems to process applications and maintain case records.
• Understand state/federal policies, guidelines and confidentiality rules.

Responsibilities

• Interviews applicants, obtains information, and re-determines continuing eligibility.
• Explains benefit programs and determines need for assistance.
• Processes applications and assesses eligibility and benefit levels using systems.
• Monitors cases for changes and updates benefits within guidelines.
• Evaluates employability and explores income sources; makes referrals as needed.
• Maintains records and prepares reports; ensures data accuracy and confidentiality.

Skills

Interviewing

Data collection

Communication

Mathematics

Case management

Policy interpretation

Ethics & confidentiality

Education

Benefit Programs training

Tools

Office software

Job description

Virginia Department of Social Services seeks a Benefit Programs Specialist II to determine and re-determine eligibility for financial assistance, food stamps, medical coverage, and related social services. The role requires independent judgment on complex cases and accurate processing of benefits within state and federal guidelines.

The position handles case interviews, program explanations, data collection, and referrals to social workers as needed, while upholding confidentiality and ethics in