Impactful Benefits Programs Specialist II

Virginia-Department-of-Social-Service; Suffolk (VA); On-site; USD 54,000 - 67,000; Full time

Job summary

The City of Suffolk Department of Social Services is seeking a Benefits Program Specialist II – Full-Time to perform case management and determine eligibility for multiple benefit programs. You will interview applicants, explain programs, assist with forms, and verify information for accuracy and eligibility.

The role requires interpreting policies, monitoring cases, and referring clients to services as needed. A criminal history background check and other pre-employment screenings may apply.

Qualifications

• High school diploma or equivalent plus relevant training/experience.
• Interviews applicants, collects information, re-determines eligibility.
• Explains benefit programs and determines need for assistance.
• Processes applications and determines eligibility and benefit levels.
• Interprets policies for various programs.
• Monitors cases for changes and updates benefits accordingly.
• Evaluates employability and discusses income sources.
• Reports, maintains client records, and refers to services.

Responsibilities

• Perform case management to determine eligibility for multiple benefit programs.
• Interview applicants, explain programs, assist with forms.
• Verify information and detect fraud; maintain records.
• Refer clients to services and monitor changes in circumstances.
• Explain programs and rights to applicants and recipients.

Skills

Interviewing

Customer service

Communication

Case management

Education

High school diploma or equivalent

Bachelor’s degree in Human Services or related field (preferred)

Tools

VACMS/DMIS systems

Job description

The City of Suffolk Department of Social Services is seeking a Benefits Program Specialist II – Full-Time to perform case management and determine eligibility for multiple benefit programs. You will interview applicants, explain programs, assist with forms, and verify information for accuracy and eligibility.

The role requires interpreting policies, monitoring cases, and referring clients to services as needed. A criminal history background check and other pre-employment screenings may apply.