Senior Benefit Programs Specialist — TANF/VIEW Eligibility

Virginia Department of Social Services; Suffolk (VA); On-site; USD 57,000 - 89,000; Full time

Job summary

Virginia Department of Social Services seeks a Benefits Programs Specialist III to perform case management and team leader duties for eligibility determinations across multiple benefit programs.

Responsibilities include interviewing applicants, developing service plans, guiding participants toward employment, and monitoring progress while maintaining accurate records and reporting any fraud. Mentoring and collaboration with the Self Sufficiency Supervisor are expected.

Qualifications

• High School Diploma or equivalent; work experience in human services program eligibility or case management or an equivalent combination.
• Bachelor's degree in human services or related field with five to seven years of experience in social services, interviewing and counseling.
• Knowledge of benefit programs and ability to explain them to clients.

Responsibilities

• Interview applicants to determine eligibility for multiple benefit programs.
• Develop participation plans and monitor job search activities for program participants.
• Refer participants to employers and place eligible participants in non-subsidized employment.
• Identify fraud and make referrals to appropriate personnel.
• Maintain confidential client records and prepare written reports.

Skills

Case management

Team leadership

Interviewing

Fraud detection

Customer service

Education

High School Diploma or equivalent

Bachelor's degree in Human Services or related field

Tools

Computers & software

Job description

Virginia Department of Social Services seeks a Benefits Programs Specialist III to perform case management and team leader duties for eligibility determinations across multiple benefit programs.

Responsibilities include interviewing applicants, developing service plans, guiding participants toward employment, and monitoring progress while maintaining accurate records and reporting any fraud. Mentoring and collaboration with the Self Sufficiency Supervisor are expected.